Frequently Asked Questions

Find answers to common questions about our printing setup and support services. If you don't see what you're looking for, feel free to contact us directly.

General Questions

We primarily serve the Harmony, PA area and surrounding communities. For locations beyond a 25-mile radius from our office, a travel fee may apply. Contact us with your address to confirm service availability in your area.

Our standard business hours are Monday through Friday, 8:00 AM to 6:00 PM. Weekend appointments may be available upon request with advance notice. Emergency after-hours support is available for existing clients.

Service Questions

We support all major printer brands including HP, Canon, Epson, Brother, Lexmark, and Xerox. Our technicians are experienced with inkjet, laser, multifunction, and large-format printers. If you have a specialty printer, contact us to confirm compatibility before scheduling service.

Service duration depends on the complexity of the issue:
  • Basic printer setup: 1-2 hours
  • Network printer configuration: 2-3 hours
  • Troubleshooting complex issues: 3-4 hours
  • Multi-device office setup: 4+ hours
We'll provide a time estimate when you schedule your appointment.

For new printer installations, you should have the printer and any necessary ink/toner cartridges ready. For network setups, ensure you have your WiFi password available. We'll bring all necessary tools and software. If additional parts or cables are needed, we can either provide them (with prior approval) or advise you on what to purchase locally.

Technical Questions

Absolutely! Wireless printer setup is one of our most requested services. We'll connect your printer to your WiFi network, install necessary drivers on your computers, and ensure all devices can print wirelessly. We can also help troubleshoot connectivity issues with existing wireless printers.

All our services come with a 30-day warranty. If the same issue reoccurs within 30 days, we'll return to fix it at no additional charge. For new issues, standard service rates apply. In rare cases where a printer cannot be repaired, we'll provide an honest assessment and help you choose a replacement if needed.

Pricing & Payment

Our pricing is based on service type:
  • Basic service call (first hour): $99
  • Additional hours: $75/hour
  • Network printer setup: $175 flat rate
  • Multi-device office setup: Custom quote
  • Emergency after-hours service: $150/hour (minimum 2 hours)
We provide transparent pricing before any work begins and won't proceed without your approval.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), business checks, and cash. Payment is due upon completion of service unless prior arrangements have been made for business accounts. Invoices can be emailed or printed on-site for your records.

Still have questions?

We're happy to help! Contact our support team for personalized assistance.

Contact Us